Expertise not only in the name.
Using years of personal experience in all different stages of the process to create a full end to end service adapted to your needs
“After more than 15 years of experience in the bathroom industry I created a personalised service to allow clients access to first hand expert advice and cost transparency. There is too much bad advice given and mistakes made due to
inexperienced sales consultants, designers and installers. Bathrooms are so complex due the variety of different skills required for one room and the UK has no governing body for wet room and bathroom installations. This is why I trained the team in our own proven process using Wedi Systems.”
— Craig Herbert, Director
My story
During some time off due to an injury I had time to really think what I wanted to do professionally. At the time I was working in Bristol in the finance industry but I always looked up to my brother who was a bathroom installer. While I was stuck behind a desk, he was actually creating things and he could look at his finished job with pride.
So I quit, became my brother’s apprentice and went to college to become a qualified plumber. My passion grew even further and I combined my professional job with property development in my personal life, buying distressed houses and renovating them to a high standard for resale. This was where I gained extensive experience in design, structural work and building regulations. My background in construction really allows me to think outside the box and get creative on all my bathroom designs. I have the experience, skills and imagination to overcome plumbing and structural issues with creative and innovative solutions.
After a while the opportunities in London felt really attractive, and I decided to make the move. Working for existing brands but always owning the end to end process I realised that the bathroom industry really needed a business that you can rely on, with professional knowledge and quality in mind. The amount of jobs coming from disappointed and distressed clients with bad previous experiences showed me the value of my commitment to quality and my knowledge for delivering end to end client experience. This made me decide to create my own brand based on exactly that, a personal service which is transparent and based on real knowledge and expertise. And that was the birth of Bathroom Expert London.
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